Frequently Asked Questions
Everything you need to know about your BKS Shoes experience.
How do I determine the right shoe size for me?
We provide a detailed size guide on every product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between athletic and formal styles.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn shoes in their original packaging. If the fit isn't perfect, you can initiate a free exchange or a full refund through our online returns portal.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout if you need your new pair sooner.
Are BKS Shoes made from sustainable materials?
Yes, we are committed to ethical fashion. Many of our collections feature eco-friendly materials such as recycled polyester, organic cotton, and responsibly sourced leather.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
How should I care for my leather shoes?
To maintain the quality of your leather footwear, we recommend using a damp cloth for cleaning and applying a high-quality leather conditioner every few months to prevent cracking.